The Power of Community

It’s our business to help people live healthier lives. But that can only happen when the communities we live in are healthy, too. Thriving. Vibrant. And strong. As a company, we empower communities by encouraging our people to listen to their neighbors, learn about community needs, and devote time and resources to help.

Photo of John Naylor, President and CEO

A New Mission & Vision

When we come together around a common cause, support each other, and truly work as a team, no goal is unattainable. That’s what the power of community suggests to me.

2017 was a transformational year for Medica. Following record losses in 2016, we needed to restructure and redefine our path for moving forward. To that end, our team united around a new mission to be the trusted health plan of choice for customers, members, partners and our employees.

Our mission, built on earning trust, provides a common sense of purpose that brought us together as a team and helped make 2017 one of the best years in Medica’s history. We provided exceptional service and support for our 1.25 million members, we stayed in states where others were pulling out, and we restored the financial strength needed for continued innovation on behalf of members.

As proud as I am of these results, I am equally proud that we did not lose sight of our commitment to the broader community. In addition to our new mission, we established a new vision to be trusted in the community for our unwavering commitment to high-quality, affordable health care.

We work hard to support the health of our members and to ensure their access to care. But Medica’s vision doesn’t stop there. We are dedicated to promoting the health of our communities because that is where our members live. It’s not just through our work alone, but through what we can do in partnership with community organizations that we realize the vision of high-quality, affordable care for everyone.

This report highlights the many ways that Medica is working to make our new vision a reality, including the financial support we provide to community nonprofits, the partnerships we establish and the hands-on support our employees provide. It’s a testament to the power of community and a celebration of all that we can do together.

John Naylor
CEO

More than an organization, our employees make the difference. Find out how.

Medica’s Social Responsibility

Our story starts from the inside.

True compassion isn’t the result of a corporate memo; it comes only from the hearts of people who genuinely care for others, and who understand the power of cooperative effort to make our world a better place.

Medica and YouthLink

Medica and Youthlink
Wellness Lives Here

Medica is proud to have had a strong partnership with YouthLink for more than 11 years. Medica has supported YouthLink through grants from the Medica Foundation, encouraging employee volunteers, showcasing YouthLink’s groundbreaking work, and holding employee drives for donations for items to support basic personal needs, such as socks and underwear.

You have stood with us, shoulder-to-shoulder, as meaningful, responsive partners to help us reduce mental and physical health disparities and barriers facing the more than 2,000 young people experiencing homelessness that we serve annually.”

Dr. Heather Huseby, Executive Director of YouthLink.

Last year, YouthLink was awarded a $200,000 strategic grant from the Medica Foundation to create one of the nation’s first integrative health and wellness service models for youth experiencing homelessness.

The new health and wellness service model will focus on the health disparities young people face, such as access to physical fitness, adequate sleep, and ongoing support for their mental and emotional health. It embeds holistic health and wellness care across all programs and services, providing one-stop access to health care, case management, and mental health services and resources.

YouthLink serves vulnerable youth ages 16-24, who are “invisible” to established social support systems. Many have a history of childhood trauma, mental health challenges, substance use – and in some cases, incarceration or histories with law enforcement. YouthLink’s drop-in center is a welcoming place to interact with caring adults and connect with services to achieve stable lives, better health and self-reliance.

“YouthLink provides essential services for youth experiencing homelessness that can positively affect their health and change the course of their lives,” said John Naylor, Medica president and CEO. “Medica is honored to provide YouthLink financial support and I’m proud of the many ways our employees have rallied around this outstanding organization.”

Illustration of socks and underwear

Medica Drives

Wanted: Socks and Underwear!

During National Homeless Youth Awareness Month (November), Medica employees collected new socks, underwear and other personal hygiene items to donate to YouthLink.

Medica volunteer playing game with child

TEAM Volunteering

Hosting Birthday Bingo

Medica employee volunteers led games, held babies, served lunch and celebrated the youth birthdays with cake and ice cream at Birthday Bingo events.

Individual Donors

  • https://www.medicainthecommunity.com/wp-content/uploads/2018/05/sabrinna_berghorst_volunteer-430x430.jpg
  • Listening Well

    Sabrinna Berghorst is inspired by the resilience of the young people she meets at YouthLink. She began volunteering in 2015 and has been hooked ever since. “I have always had a heart for young people, so YouthLink was the perfect fit,” said Berghorst.

    A supervisor in Medica’s Health Services department, Sabrinna’s volunteer service started by playing games, sharing meals and being a caring adult in the drop in center and has evolved into special event support. “Listening without judgment to stories of where the youth have come from and how they have conquered adversity is an inspiration to me. It makes me so very thankful for all that I have,” she reflected.

Photo of Medica Volunteers

Employees Giving Back

Employees have the power to make a difference.

Volunteerism

It's what we do.

Medica Employees are Avid Community Volunteers

Medica has a deep commitment to our employees and to the communities where we live and work. Many employees choose Medica because they want to work for a company that values corporate citizenship and giving back.  Our volunteer program makes it easy for employees to share their time and talent with other charitable organizations.

A Tradition We’re Proud to Support

Since 2013, Medica employees have logged more than 30,000 hours of volunteer time off and Medica has contributed nearly $55,000 on behalf of employee volunteers through our Dollars for Doers program. We’re building homes, packing food for the hungry, caring for animals and donating blood. We’re feeding the homeless, helping kids with cancer and mentoring at-risk youth. We are protecting wild life, serving terminally ill patients and are champions for the fine arts. We look for volunteer opportunities and are proud to personally volunteer our time to support hundreds of organizations in our communities.

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Volunteer Time Off (VTO)

In addition to regular paid time off, each year Medica employees receive 16 hours of paid volunteer time off to participate in community and volunteer service during the workday.

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Dollars for Doers

In recognition of employees who volunteer 30 or more hours each year at an eligible nonprofit organization, Medica makes a donation to the nonprofit on their behalf.

Supplies icon

Quarterly Supply Drives

Each quarter, Medica employees generously donate food and supplies that benefit several charitable organizations, making a significant impact for the people they serve.  Some departments have a friendly competition to see who can contribute the most hats and mittens, stuffed animals, school supplies, and more.

Medica Employee Giving

Together We Give

Medica employees have a long legacy of giving back to our communities. Each year, we have an Employee Giving Campaign – a week of fun activities that bring employees together to give time and money to those who need it most. Nearly all of our 1,200 employees participated in one or more of our fundraising activities. More than half donated money and 78 campaign volunteers devoted countless hours over several months to ensure our 2017 campaign was a success.

Employee Stories

Photo of Scott Golden

Scott Golden

Volunteer DJ

Each year, Medica recognizes one employee who has given 100 or more volunteer hours serving their community. Scott Golden, the 2017 Compassion Award winner, is a contract manager on Medica’s network management team.

Golden received a crystal award and a $500 donation to Two Harbors Community Radio. He volunteers as a newsreader and disc jockey at KTWH Radio, a listener-supported station serving the greater Two Harbors, Minnesota area. For 15 years, Golden also has read and recorded stories for Twin Ports Newspaper of the Air, a program of the Lighthouse Center for Vision Loss.

Arun Velliangiri

Arun Velliangiri

Dancing Lessons

Arun Velliangiri loves to dance. As a volunteer and board member for Bollywood Dance Scene, he performs traditional dances and teaches people of every age and ethnicity to have fun dancing while they learn about South Asian culture.

A data architect in Medica’s Information Technology department, Velliangiri said performing in the community offers a way to be part of a bigger cause, raising social awareness about the rich heritage of other cultures. “Volunteer your way to the change you believe,” he advises.

Carol Reinhart

Carol Reinhart

Skills for Life

Carol Reinhart joined 4-H at age 9 and has been involved ever since, volunteering for the past 26 years.

As an adult mentor, she enjoys helping kids develop lifelong skills by completing hands-on projects in areas like health, science, agriculture and citizenship, in a positive environment where they are encouraged to take on leadership roles.

An informatica administrator in Medica’s Information Technology department, Reinhart said more than 100 public universities offer 4-H school and community programs, bringing the 4-H experience to more than 6 million young people all across America.

Together We Raised

$357,299
Community children playing tug of war

Medica In The Community

Together, we are the power behind change.

A collage of images representing Medica in the community

CHI partnership with the University of Minnesota

Settling in Omaha

February 10, 2017 – At 3:00 PM Medica’s Omaha team, corporate executives and CEO John Naylor joined with representatives from the Greater Omaha Chamber of Commerce, Nebraska elected officials, brokers and local and regional business leaders, to celebrate the opening of Medica’s first office in Nebraska.

It wasn’t long after the festivities died down that Medica’s Omaha team got busy connecting to the community. They hosted two American Red Cross Blood Drives in the new office. Nearly 50 people came out to make donations.

March of Dimes March for Babies

April 29, 2017 – For the 12th year, Medica families joined thousands of others at the Mall of America to march in support of the work the March of Dimes does to advance research on prematurity and to provide support for families. Walkers enjoyed kid-friendly entertainment, vigorous warm-up exercises, the chance to learn more, and the opportunity to remember the lives of children lost to prematurity. Medica employees also staffed the registration table and processed all the proceeds.

Leading up to the March we raise money through dozens grass roots efforts, including bake sales, flower sales and trivia contests.

City of Minneapolis Safety Camp

July 24-26, 2017 – For the fourth year, Medica employees lent a hand at the City of Minneapolis Safety Camp at Theodore Wirth Park. The camp helps kids from 2nd through 5th grades learn how to be safe. Employees helped with the setup of the camp, worked with the kids and cheered them on through various events.

A highlight at the end of the day is when the camp counselors, who are actually police officers and firefighters, switch from camp clothes into their uniforms and surprise the kids with who they really are.

Pinky Swear Kids Triathlon and Family Fun Run

August 5/August 19, 2017 – Medica families joined hundreds of other parents and kids to swim, bike and run in support of kids with cancer and their families. In addition to raising money, Medica kids loved the chance to participate in honor or memory of a child affected by cancer. Medica also sponsored the All Star Tent for survivors and their families.

In addition to supporting these family events, Medica VP Christine Finn chaired the Pinky Swear Gala on April 8, raising $300,000.

Twin Cities Marathon

October 1, 2017 – The temperature was about average for October, with rain threatening, when about 100 Medica employees, family members and friends began gathering around 6:00 AM at the Mile 5 Fluid Station (a.k.a the Medica Water Stop). Volunteers provided water, Powerade and enthusiastic support to all from the wheelers and elite runners to the very last marathoner on the course. This was Medica’s 12th year, with many volunteers returning year after year for the fun, spectacle and energy of the event.

Making Strides Against Breast Cancer

October 14, 2017 – Medica employees from the St. Cloud office turned out at St. Cloud State University Campus for the Making Strides Against Breast Cancer walk in support of the American Cancer Society. The Medica Foundation was also a flagship sponsor. The walk was an inspiring opportunity to unite to honor breast cancer survivors and to increase awareness of breast cancer risk and prevention.

Jingle Bell Run

November 18, 2017 – John Naylor, Medica President and CEO, led a team of Medica employees and family members in the Arthritis Foundation 5K Jingle Bell Run. It reached a balmy 37 degrees at the Minnesota State Fair Grounds. The blue Medica scarves were a hit, and helped our team stand out. Altogether, Medica raised nearly $7,000 to support arthritis-related research, public health education, and patient and community services.

Additional Community Organizations Supported By Medica Volunteers

  • Alzheimer's Association logo
  • Action for Children Zambia logo
  • Can Do Canines logo
  • Camp Sweet Life logo
  • Community Partners logo
  • Cub Scouts logo
  • Daughters of the American Revolution logo
  • Elder Services Resource Network logo
  • Family Wise logo
  • Fairview logo
  • Girl Scouts River Valleys logo
  • Hope 4 Youth logo
  • Make a Wish logo
  • Opportunity Partners logo
  • Vail Place logo
Photo of Medica volunteers
Medica officers showing their support
Medica employees packed over 121,200 pounds of food in 2017
Medica Foundation

Medica Foundation

Building the foundation for stronger communities.

Our mission is to fund community-based initiatives and programs that support the needs of Medica’s customers and the greater community by improving their health and removing barriers to health care services.

Visit the Medica Foundation website

Strategic Grant

Medica and Volunteers of America
Volunteers of America

“This grant has had a profound impact on the scope and nature of our Caregiver Support Service. Having a culturally affirmative and responsive model improves quality of life for people with dementia, their families and caregivers and the community,” said Dorothea Harris, Caregiver Support Services Program Manager.

Helping Loved Ones Living with Dementia

An $80,000 strategic grant from the Medica Foundation is helping Volunteers of America-Minnesota (VOA-MN) address the unique challenges facing an underserved population. This grant allows VOA to deliver individualized, evidence-based support for African Americans with dementia and their caregivers. Early diagnosis, treatment and caregiver support is helping people with dementia and Alzheimer’s disease live safely and happily at home for a much longer period of time. The results of the African American Caregiver Support and Dementia Consultation Program have proved so successful that VOA-MN has been able to secure an additional $1.4 million for this work. They will partner with the state and other community organizations to refine this model and expand the program help to other ethnic communities struggling with a growing community health issue.


A Focus on Culture Improves Outcomes
  • 240 caregivers received training and support services on disease management, care and behavior management.

  • 98% of caregivers felt they were able to provide in-home care longer because of the education, support and services of this program.

  • The pilot program focused on serving the African American community, but the individualized structure of the model can now be adapted for other ethnic communities.


Overcoming Fear with Cultural Knowledge

Historical trauma presents challenges for any organization serving communities of color and can cause distrust of established medical institutions, diagnoses and medical advice. Many African Americans wait to seek services for dementia care until the family’s situation is desperate. Despite these hurdles, the African American Caregiver Support and Dementia Consultation Program has earned the community’s trust by providing culturally appropriate information and resources to help diagnose dementia and help caregivers learn how to care for their loved ones and themselves.

Mary’s Story

Mary’s family was worried. She was showing signs of dementia and wasn’t eating or bathing and refused support from social service providers and her family. Mary had a history of stroke, diabetes and high blood pressure – for which she had been taking the wrong medication – and she hadn’t seen a doctor for six months. When her concerning behavior patterns increased, staff from the VOA-MN African American Caregiver Support team connected with Mary’s family to schedule a home visit. VOA-MN staff calmly told Mary and her family of the dangers she was facing without proper care and she agreed to allow them to make a doctor’s appointment for follow up. Mary was diagnosed with dementia. Her blood pressure is now checked every week by VOA-MN staff who also assure that she has the medications she needs. A Medica-funded social worker is working with Mary’s family, supporting them in their role as caregivers, educating them on the disease’s progression and providing connections to available resources – even helping Mary get new shoes to ease her diabetic pain.

Additional Grant Partners

Medica and YMCA

YMCA of the Greater Twin Cities

Our grant supported adding a mental health professional to YMCA’s Midway and Eastside Early Childhood Education Centers to help economically disadvantaged, special needs children get ready for kindergarten – and their future.

Tommy* expressed frustration by biting teachers and other children and hitting and screaming when he wanted something. Now he has tools to communicate with classmates, teachers and his parents, as do 416 other families. The Y has embedded mental health services into all early childhood centers, and plans to expand to other sites and day camps.

*Name changed for privacy

Catholic Charities

Catholic Charities of St. Paul and Minneapolis received a grant to add a behavioral health professional to serve people experiencing homelessness with a safe, dignified place to heal after discharge from a hospital.

Last year more than 150 individuals discharged from three local hospitals came to Catholic Charities Higher Ground St. Paul Medical Respite Unit. This 16-bed facility is a place for individuals with complex medical and mental health issues to heal and mend. Nurses and other respite staff provide care for patients who are too ill or frail to recover on the streets.

Medica and Northern Dental Access

Northern Dental Access Center

Northern Dental Access Center is a nonprofit community dental clinic serving some of the poorest families in northwest Minnesota. A core mission grant supported direct care for patients during a year when the clinic saw twice as many underinsured and uninsured patients as the previous year.

During the grant period, approximately 11,000 patients received care and the clinic brought much-needed orthodontic treatment in-house. For patients with few resources and no safety net, this clinic provides transportation, oral health education, and comprehensive emergency dental care. The center teaches pregnant women and new mothers about oral health for their family and offers insurance counseling to assist with insurance enrollment.

It all starts with the power of a healthy, stable organization.

Photo of Medica Board of Directors

2018 Medica Board of Directors

Rajesh Aggarwal, Peter Kelly, M.D., John Stanoch (Vice Chairman), John Naylor (President and CEO), John Buck (Chairman), Earl Stratton, Samuel Leon, M.D., Mary Twinem, and Esther Tomljanovich

Medica Financials

Combined Balance Sheet (in thousands): 2017 2016
Assets:
Cash and investments 1,140,675 1,120,362
Other assets 369,958 490,299
Total Assets 1,510,633 1,610,661
Liabilities and Net Assets:
Claims payable 356,031 453,794
Other liabilities 257,817 419,058
Total Liabilities 613,848 872,852
Net Assets 896,785 737,809
Total Liabilities and Net Assets 1,510,633 1,610,661
Combined Statement of Operation and Changes in Net Assets (in thousands):
Revenue:
Premiums, net of reinsurance 3,724,868 4,512,123
Administrative service contract fees 116,715 94,487
Total Revenue 3,841,583 4,606,610
Expenses:
Medical and other benefits, net of reinsurance 3,189,270 4,289,991
Other operating expenses 485,742 567,567
Total Expenses 3,675,012 4,857,558
Operating Income 166,571 (250,948)
Investment income, income taxes, and other non-operating expenses (10,245) 23,927
Net unrealized gains (losses) on investment 2,650 (1,204)
Contributions to the Medica Foundation (2,500)
Change in Net Assets 158,976 (230,725)